Welcome to the Ditta Capelli di Premoli e-commerce. The following terms and conditions govern the use of our website and the purchase of our products. Please read these conditions carefully before making a purchase. By using our website, you agree to all the terms and conditions described here.
SALE OF PRODUCTS
2.1 Purchase of Products
The sale of products on our website is intended only for customers who have reached the age of majority. In addition, the purchase of products can only be made by persons who have the legal capacity to contract.
2.2 Product Information
All products available on our website are described as accurately as possible. However, we do not guarantee that the descriptions are accurate, complete, reliable, or error-free. Please contact us if you have any questions or doubts about the description of a product.
2.3 Product Prices
The prices of the products on our website are expressed in Euros and include VAT. The total price of the purchase, including shipping costs, will be shown to the user at the time of purchase.
2.4 Product Availability
The purchase of a product on our website is subject to the availability of the product. In the event that a product is not available, the customer will be promptly informed and will have the option to cancel the order or wait for the product to become available.
2.5 Payment Methods
Payment for products purchased on our website can be made by credit card, bank transfer, or PayPal.
2.6 Product Shipping
The shipping of products will be made within 3 working days from receipt of payment. Delivery times may vary depending on the destination of the product. A tracking number will be provided to the customer to track the shipment.
RIGHT OF WITHDRAWAL
3.1 Conditions for the exercise of the right of withdrawal
Under Article 52 of the Consumer Code, the customer has the right to withdraw from the contract of purchase of products within 14 days from receipt of the same. The right of withdrawal must be exercised by sending a written communication to the contact module on website.
3.2 Effects of Withdrawal
In case of exercise of the right of withdrawal, the customer is entitled to a refund of the amount paid for the purchase of the products, including shipping costs. The refund will be made within 14 days from receipt of the products at our warehouse.
For any dispute relating to these General Terms and Conditions of Sale, the court of Milan shall have jurisdiction, with express exclusion of any other court.
In any case, before resorting to legal proceedings, the parties undertake to seek a friendly solution to the dispute by opening a mediation procedure, pursuant to Legislative Decree no. 28 of 4 March 2010.
If the dispute is not resolved through mediation, the court of Milan shall have exclusive jurisdiction.